screenshot, probably from Ex-Twitter but I saw it on NOSTR, showing a guy saying that training a zoomer to use a PC at work is as difficult as training a boomer, with a reply indicating that there is only one generation that can rotate a PDF and that knowledge dies with us

  • SoulWager@lemmy.ml
    link
    fedilink
    arrow-up
    5
    arrow-down
    1
    ·
    4 days ago

    Yes, helpdesk should know the basic steps that happen when you power on a computer.

    • dnick@sh.itjust.works
      link
      fedilink
      arrow-up
      3
      arrow-down
      1
      ·
      4 days ago

      Do you think that’s what he meant by POST? Could have meant data delivery through http? Do you think they should know that one too?

      • SoulWager@lemmy.ml
        link
        fedilink
        arrow-up
        4
        arrow-down
        1
        ·
        edit-2
        4 days ago

        That’s not one helpdesk needs to know, unless you’re in a specific niche where it’s relevant to how your normal users interact with your product. (For example, some backend service, where your users are web devs)