I’m a big Lego fan and I agree that they are one of the best in this regard. However, they’ve taken up some relatively new practices such as compromising mold and instruction quality in favor of faster production, conditioning kids to gamble with minifigure loot boxes, commandeering a cornerstone of the secondhand market (BrickLink), and gatekeeping certain themes or genres behind massive price tags, which are not in the favor of customers in general.
I second this one. LEGO is really well made, the sets are well designed, and the instructions are some of the best you’ll ever see in any build-it-yourself product of any kind.
@MemmingenFan923@feddit.org can confirm. My son bought a set that was missing on of the bags. Filled out a form and uploaded a picture of the box + what he had built so far and the remaining bags. 48 hours later, we had the missing bag and he was back to building.
So many other brands wouldn’t even respond to something like that. You’d have to take it back to where you bought it for a refund, buy another set and start the build again.
Lego customer service understands that their product is more than colored plastic.
LEGO comes to mind. Not cheap, but definitely knows how to keep a healthy and active relationship with their customers.
I’m a big Lego fan and I agree that they are one of the best in this regard. However, they’ve taken up some relatively new practices such as compromising mold and instruction quality in favor of faster production, conditioning kids to gamble with minifigure loot boxes, commandeering a cornerstone of the secondhand market (BrickLink), and gatekeeping certain themes or genres behind massive price tags, which are not in the favor of customers in general.
I second this one. LEGO is really well made, the sets are well designed, and the instructions are some of the best you’ll ever see in any build-it-yourself product of any kind.
@dominiquec@lemmy.world
@MemmingenFan923@feddit.org can confirm. My son bought a set that was missing on of the bags. Filled out a form and uploaded a picture of the box + what he had built so far and the remaining bags. 48 hours later, we had the missing bag and he was back to building.
So many other brands wouldn’t even respond to something like that. You’d have to take it back to where you bought it for a refund, buy another set and start the build again.
Lego customer service understands that their product is more than colored plastic.
Lego quality is still good but has noticeably degraded over the years.