Tickets are primarily inbound right? Do you deal much with tasks that are generated by you or your team, rather than coming from somewhere external?

Your symbol system is interesting. When I used to keep written to do lists I just had dots/bullets for each item, and would make a larger square around the items which took priority. What does investigation mean to you in this context?

That’s an interesting philosophy. You haven’t had people annoyed that you didn’t follow up on something they’ve asked about? I guess my memory at least isn’t good enough to track everything I need to do. Or maybe I could remember but feels like more work/risk than having an external system. I also primarily deal with customer facing stuff so maybe I’d feel different than if I was only dealing with coworkers.

Thanks for sharing. Interesting, the idea of a big list and then a “doing today list” lines up with a “time management for dummies” book I found in a drawer at one of my first jobs. For a while I was using that system but written by hand.

Dudes name is E-Zon

Not the OP, but mastodon is open source and not corporately controlled. That seems pretty important when whoever controls the platform can make decisions about what content is surfaced to a user. If I’m the government or a politician I want to make sure I have a direct line to my constituents.

I use both these days, I don’t think the user interface is particularly confusing for mastodon, but I think what bluesky has over it is you don’t have to choose a server, and the types of users and stuff they’re posting on bluesky has a certain appeal. (For example all the funny accounts I used to follow on twitter went to bluesky)