

This is correct. I work with the “average user” of technology daily as IT support, and honestly, they don’t give any shits at all about why it’s messed up, or what needs to be done to correct the problem. Box broken, make fix.
The argument that I think the poster is trying to make is that, if a user needs to do any self troubleshooting, which is basically inevitable with technology at the moment, having to use a CLI to get things done is undesirable for the average person. They barely want to bother opening control panel in Windows (or the new “settings” app… Ugh.) nevermind understand any of it.
Box broken. Make fix.
I’m pretty sure they’re saying that customization, while present in Linux, is not accessible to most because of a lack of GUI options to configure a nontrivial number of the customization settings.